The Call Center Sales Representative is responsible for inbound and outbound communication with Discovery Senior Living prospective residents. This position is designed to use multi-communication platforms including telephone, Live Chat, text, email, and web-based programs to actively engage prospective residents in order to advance through the sales cycle.  Flexible schedule to accommodate evenings and weekend hours.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

 The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

• Answer inbound calls and make outbound calls in a friendly and engaging manner to foster sustainable relationships and build trust.
• Follow protocols in engaging leads using a scripted dialogue but must have the ability to go off script to guide customer effectively through the sales flow.
• Utilize the discovery process with prospective residents to learn about the needs and wants of a prospective resident.
• Share information about our community differentiators to peak interest and motivate the prospect to take the next step in the sales cycle.
• Manage time properly to maximize AHT (Average Handling Time) while offering an exceptional experience for the prospective resident.
• Translate Live Chat messages and text messages and respond appropriately using engaging and accurate communication with the prospective residents.
• Utilizing AI technology in conjunction with outbound and inbound calls to engage with leads.  Capture and document all conversations and sales activities accurately and completely in the Customer Relationship Management (CRM) system.
• Follow sales processes and sales talking points to customize conversations with prospects.
• Conduct outbound telephone calls and send outbound messages to remind prospects of scheduled tours and upcoming events at the community level.
• Maintains the integrity of the database by ensuring all leads, regardless of status, are checked for duplication and are entered accurately and completely and have appropriate follow up activities.
• Assist with database lead clean up on challenged communities through live dialing and AI technology.
• Community database outbound targeting based on occupancy, opportunity and promotions
• Lead conversion resource by driving next steps when community sales team is vacant.
• Report and document rejection of duplicate leads in CRM and through designated process with referral sources.
• Conduct initial outbound attempt with paid lead sources to increase response time
• Follow up with referral source lead status and engagement while documenting interactions in CRM.
• Process web-based sales leads into the CRM accurately and completely.
• Accept coaching and attend training modules as needed to continuously improve performance.
• Meet and exceed established contact center metrics.
• Other duties as assigned.
• High School Graduate / GED Equivalent – Associates Degree Preferred.
• Strong proficiency with MS Office Word, Outlook, Excel – required.
• One (1) year sales experience contact center environment.
• Familiar with CRM systems and best practices.
• Senior Living / Multi Family / New Home sales experience a plus.
• Must have a dedicated, private home office.
• Language Ability:
• Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
  • Ability to compute ratios, percentages, and comparisons to properly evaluate data.
• Cognitive Demands:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Computer Skills:
• Competencies:
• Works primarily indoors in a climate-controlled setting.

QUALIFICATIONS

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Knowledge, Skills and Abilities:

• Ability to communicate effectively in writing and verbally.
• Strong phone and verbal communication skills along with active listening skills
• Ability to write accurate and engaging communications during Live Chat sessions and follow up correspondence.

• Ability to use Microsoft Windows, preferably Microsoft 2010 or higher, including Word, Outlook and Excel. Ability to use email and the Internet.
• Ability to use customer relationship management software.
• Ability to learn contact center software, including Live Chat functionality.

• Exceptional telephone skills.
• Strong selling skills
• Customer focused and able to adapt to different prospective resident types
• Detail oriented and excellent organizational, time management and follow-through skills.
• Must demonstrate good judgment, problem solving and decision-making skills.

PHYSICAL REQUIREMENTS

 The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.       

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 350 communities and over 35,000 homes in nearly 40 states, and 19,000 dedicated employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks among the 2 largest U.S. senior living operators.

Discovery Senior Living is looking for an Senior Accountant to join our home office team in Bonita Springs, FL. 

 This position will be responsible for daily accounting activities, preparing monthly financial statements, and general support to senior management.

Responsibilities: 

• Participates in the development and utilization of financial models and analysis
• Preparation of weekly, monthly, and annual financial statements
• Prepare and provide supporting documentation to investors and external auditors for financial statements
• Researches variance to budget and forecasts through detailed operational and financial metrics; explains results
• Reviews journal entries during month and year-end processes
• Tracks and analyzes key financial metrics and operational procedures to foster process improvements
• Drives operational efficiencies and cost savings
• Assists with external audits
• Other duties as assigned

Qualifications:

• Bachelor’s Degree in Finance or Accounting
• Five years’ experience preferred
• Strong understanding of GAAP accounting
• Understanding of SOX requirements
• Yardi experience preferred

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Interested applicants please include cover letter with resume and salary requirements. 

We are seeking a highly technical Digital Measurement & Tagging Specialist to lead the end-to-end implementation of our tracking ecosystem. You will be responsible for ensuring that every marketing dollar is accounted for by maintaining a seamless data flow between our websites, Google Tag Manager, and our various advertising platforms including Google, Meta, and Microsoft. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

1. Google Tag Manager & Infrastructure

• Architecture & Deployment: Manage the full implementation of Google Tag Manager (GTM) containers, including complex Triggers & Variables to capture granular user data.
• Server-Side Implementation: Lead the transition to and maintenance of Server-Side Tag Manager, improving data privacy, security, and website performance.
• Quality Assurance: Execute rigorous Preview & Debugging processes to ensure tags fire correctly without impacting site speed or user experience.

2. Analytics & Reporting Ecosystem

• GA4 Mastery: Drive Google Analytics 4 setups and migrations, ensuring data continuity and accuracy across all web properties.
• Search Integration: Configure Google Search Console and manage Search Console API integrations to sync organic performance data with GA4 reporting.
• UTM Governance: Standardize UTM Tagging protocols across all paid and organic channels to ensure clean attribution.

3. Conversion Tracking & Paid Media Support

• Action Optimization: Define and setup conversion actions that align with business KPIs, including deep-funnel events and lead form tracking.
• Platform Syncing: Manage the importing of GA4 conversion actions into Google Ads to optimize bidding strategies and ROI.
• Multi-Channel Tracking: Oversee measurement for Google Ads and Microsoft Ads, ensuring pixels and conversion scripts are firing accurately for both platforms.

4. Testing & Technical Management

• End-to-End Testing: Conduct comprehensive conversion tracking form testing to validate that leads are being captured in both the CRM and advertising platforms.
• API Management: Utilize Google Search Console API Management to automate data exports, custom reporting dashboards, user management and property activation.

5. Data Visualization & API Management

• Looker Studio: Create comprehensive dashboards utilizing data blending and real-time data access to visualize performance.
• Search Console API: Manage Google Search Console API connections for advanced SEO data extraction and reporting

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Technical Expertise: Advanced proficiency in GTM (Web & Server-Side) and GA4.
• Platform Knowledge: Proven experience managing tracking for Google Ads, Microsoft Ads, and Google Search Console.
• Problem Solving: Exceptional ability to troubleshoot broken tags and data discrepancies using browser developer tools and GTM debug mode.
• Data Integrity: Strong understanding of UTM parameters and data layering to ensure high-quality reporting.
• Communication: Ability to translate complex technical tracking requirements into actionable insights for marketing stakeholders.
• Experience with a variety of Marketing Automation and CMS systems a plus.
• Capacity to function in a fast-paced, high-pressure environment
• Strong time management and multitasking skills with the ability to prioritize tasks
• Ability to follow and take direction and feedback
• Ability to build relationships and articulate ideas well with a keen attention to detail.
• Critical thinking and problem-solving skills
• Ability to work with teams and collaborate

Knowledge, Skills and Abilities:

Language Skills: Above average communication skills.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities: Excellent writing, grammar, editing, copywriting and presentation skills required. Ability to multi-task in a fast-paced environment.

ENVIROMENTAL CAPABILITY

Works primarily indoors in a climate-controlled setting.

PHYSICAL REQUIRMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear for long periods of time.  The employee frequently is required to use hands or fingers to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk for long periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 350 communities and over 35,000 homes in nearly 40 states, and 19,000 dedicated employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks among the 2 largest U.S. senior living operators.

Responsibilities:

Managing Vision and Purpose

• Communicates a clear, Resident focused vision, based upon a resident centered model of care.
• Understands and models Discovery’s purpose, focus and mission in all aspects of the positions.

 Business Development focus:

• Participates in planning and implementing the marketing and sales strategies as established by Regional marketing and management support.
• Demonstrates the ability to identify and build relationships within the local area that drives businesses into the community, as well maintains an awareness of competitor pricing, thereby maximizing top-line revenue growth and achieves appropriate market position.
• Ensures the community has an effective external business development strategy in place, is able to articulate results and adjust plan accordingly.
• Holds Sales Team Members accountable for success factors including a predetermined number of quality calls and tours. Establishes appropriate referral sources, resulting in move-ins from referrals.
• Daily Standup Meetings to include issues related to sales and occupancy; Scheduled tours, follow up and at risk.

 Resident and Family Service:

• Dedicated to meeting the expectations and requirements of Residents; obtains first hand Resident feedback and uses it for improvements in products and services; acts with Residents in mind; establishes and maintains effective relationships with Residents and gains their trust and respect.
• Achieves outstanding resident engagement survey results. Leads the development and regular review of the engagement improvement plan.
• Holds consistent, effective Town Hall meetings for IL Residents.
• Effectively resolves Resident concerns.
• Resident referrals achieved on a regular, recurring basis
• Ensures Leadership team interacts with residents consistently and effectively.
• Ensures a minimal loss of residents to competitors. Monitors, tracks and reports on move outs.
• Initiates, promotes and provides ongoing commitment to excellence in services.
• Connects daily with Residents and Family members seeking feedback and providing follow up to questions/issues. Ensures consistent visibility throughout the community by making regular rounds.

 Assisted Living/Memory Care:

• Ensures AL/Memory Care state regulations are applicable and policies are upheld.
• Maintains a monthly proactive communication with resident’s family members or responsible parties via calls, care plan meetings, letters.
• Ensures all resident administrative files are well maintained, current and in compliance with state regulations.
• Holds consistent, effective Resident Council meetings.
• Oversees the planning of an in-house family event monthly.
• Ensures Family Meetings/calls are happening regularly.
• Ensures Wellness and Resident Care systems are implemented and followed.
• Participates in “At risk” meetings
• Ensures SHINE program is implemented effectively and prominently within community
• Ensures residents are properly assessed using the DSL assessment form and assessment is entered into CRM.

 Quality Assurance and Regulatory Compliance

• Provides excellent quality care and service delivery as measured in the Quality Services Review process; institutes and ensures corrective action in a timely manner.
• Maintains a thorough working knowledge of state regulations, policies and procedures dictated for residents and team members.
• Ensures community follows OSHA requirements.
• Provides leadership and promotion of the Safety and Risk Management policies.
• Reviews and signs off on all incident reports; ensures corrective actions are in place in a timely manner.
• Maintains and safeguards the property of the community.
• Exercises sound fiduciary responsibility to the established policies and procedures.
• Cooperates with all municipal, county, state and federal agencies, departments, bureaus and commissions which maintain or exercise any regulatory authority over the community to include Fire Safety and Disaster Preparedness policies and procedures.
• Notifies Regional Operations Leader when there is any type of outside inspector in the building (State, Police, Fire Department, etc.).

 Financial Management and Business Acumen Responsibilities:

• Provides input in the preparation of the community budget, including operation and capital expenditures and executes accordingly.
• Prepares monthly financial variance analysis. Reviews monthly financial statements, implements plans of action for deficiencies.
• Meets with Department Heads weekly/monthly to review Spend downs and department budget status.
• Strives to improve profitability.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
• Effectively manages collection process for timely receipt.
• Manages labor to benchmarks adjusting timely to occupancy and service level changes.
• Manages key, non-labor operating costs in line with budgeted levels.
• Processes and submits monthly expenses and budget data timely per policies and internal business controls.
• Provides additional community reports as requested.
• Meets COI expectations.
• Provides overall management and oversight on the P&L, Budget and occupancy expectations.
• Ensures appropriate scheduling of Team Members and appropriate labor schedules.

 Supervisory/Leadership Responsibilities:

• Assists with hiring and selection process of permanent Executive Director.
• Provides training and support to new Executive Director, ensuring a smooth transition of duties.
• Oversees all departments, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget.
• Recruits, selects and ensure comprehensive training for department heads. Provides guidance in the hiring of all other Team Members.
• Provides direct, constructive and timely evaluation of Department Heads.
• Ensures all community Team Members are provided with timely performance feedback/reviews and potential compensation reviews.
• Effectively delegates to Department Heads.
• Deals with direct reports firmly and fairly in a timely manner; does not allow problems to fester, holds timely discussions; can make tough decisions when all other efforts fail.
• Maintains appropriate level of staff to prevent overtime.
• Promotes development of team management skills, capabilities and sharing of best practices.
• Establishes an “open door” policy with team members and residents to address concerns, opinions and a general communication for the promotion of goodwill and effectively promotes a positive and efficient work atmosphere.
• Ensures consistent and timely orientation and ongoing training is delivered to team members.
• Ensures that appearance and presentation of Team Members are professional and meets Discovery Uniform Guidelines.
• Travel: 75% or more
• Typical work hours/On-Call hours: Flexible-will be on-site managing communities
• Performs all other duties assigned.

Qualifications:

• Bachelor’s degree is preferred; Business Administration, Hospitality or a Health-related field is ideal.
• Minimum of 3+ years managerial experience preferably in the senior living, health care or hospitality industries.
• Previous management experience including hiring, coaching, performance management, daily operations supervision and budget oversight.
• Previous sales experience preferred.
• Demonstration of success in managing operating expenses.
• Administrator License/certification may be required per state requirements.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE D/V

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 350 communities and over 35,000 homes in nearly 40 states, and 19,000 dedicated employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks among the 2 largest U.S. senior living operators.

The Sales Specialist will support the Regional Director of Sales, Regional Director of Operations and Community Executive Directors by working at various Discovery communities in their effort to achieve greater community occupancy and sales goals.  The goal of this position is to support a community during an SLC vacancy and/or work with a community that has occupancy and census challenges to increase occupancy.

This position will travel to Discovery Senior Living communities, as assigned, and work as needed.  Assignments will vary in length and may be changed without notice.

This position offers a base salary of :

$80,000–$90,000 annually, plus uncapped commission.

Responsibilities:  

• Responsible for census development through working support at the community level.  Meets monthly sales productivity and move in expectations.
• Manage lead database through accurate data entry, report utilization, periodic database clean up, etc. Review key reports and trends and analyze to develop strategies. 
• Understands key services and amenities along with levels of care/programs provided at the community. 
• Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families.  Contact prospects and families via phone, email, mail.
• Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process.
• Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations.
• Ensure the community property and team members provide an outstanding first impression for prospects.
• Responds to walk in tours and phone inquiries immediately.
• Attends daily stand up and informs community team of daily appointments, events, and advertising. 
• Completes a daily sales report with inquiry triage information and distributes to community team.
• Provide weekly and monthly data and forecast as requested by ED, Regional team or home office. 
• Conduct tours, luncheons or other strategies with prospective clients and prospective client groups. 
• Conducts visits with prospects in their homes, hospitals or other healthcare facilities.  
• Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle.
• Documentation of weekly inventory of room availability and room readiness inventory.
• Assist with the processing of all required information necessary to complete a successful move-in.  Coordinate with all departments to prepare for the new resident’s arrival.
• Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
• Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate.
• Evaluate and understand the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value.
• Maintain the confidentiality of resident information.
• Encourage teamwork through cooperative interaction with co-workers and other departments.  Support a positive and professional image through actions and dress.
• Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance.
• Other duties as assigned by Supervisor

Qualifications: 

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
• At least one year of experience in multi-community/regional sales manager role with supervisory experience

Benefits: 

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V  

Responsible for activities related to the development, implementation and ongoing support of quality management and educational initiatives throughout assigned communities. This position focuses on communities in the Business Optimization and Business Assimilation Groups, and works in collaboration with those teams. This position assumes a primary role in ensuring that the communities onboarded to DSL (acquisition) and works with the optimization group to assist assigned communities with challenged areas.

This is a remote position open to candidates located near a major airport. Standard business hours are 8:30 a.m. to 5:30 p.m.; however, due to the travel-intensive nature of the role (50%–75% travel), work hours and availability are determined by customer and transaction needs. 

This role is annually salary is $140k + 10% Annual Bonus. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Assists with the implementation of Clinical policies and procedures, which reflect adherence to corporate and external regulatory guidelines. Reviews new regulatory directives and implements changes as needed in communities identified in the Optimization and Acquisition Groups.
• Reviews and investigates resident complaints/Hotline Complaints as directed Ensures compliance with resident rights policies and works to resolve resident grievances.
• Conducts compliance surveys at communities identified in the Assimilation and Optimization groups. Assist in coordinating actions plans to minimize liability and risks as a result of compliance surveys. Responsible for initial assessment of clinical regulatory compliance in newly acquired communities.
• Participates in State and Federal surveys and compliance investigations as assigned.
• Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions. Reports findings of State and Federal surveys to the Divisional Operations Leaders.
• Gathers performance improvements indicators and survey data to identify trends. Develops Plans of Corrective Actions with the Divisional Operations Leader (ROL), Executive Directors (ED) and Director of Health and Wellness (DHW). 
• Reviews prior surveys and Plans of Corrections for progress and compliance.
• Schedules periodic site visits and remote support to provide supervision, clinical expertise, ensure communication, and to monitor the overall operation the clinical services department. Conducts facility reviews based on operational needs, changes in management and commitment to regulatory compliance.
• Reviews all potential move-outs and at risk residents in the Optimization and Acquisition communities in collaboration with Region and Division Nurse. Reviews all potential move-in denials prior to any communication with prospective resident or family member
• Provide in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc.
• Participates in the clinical review of residents as needed
• Audits level of care assessments for accuracy and compliance in Optimization Communities.
• Initiates education on Level of Care Assessments for Acquired Communities.
• Participates in review of clinical risk scenarios at the community level to mitigate liability and risk
• Works closely with the regional and community teams to review and interpret state regulations as needed
• Participate in the interview and selection process for community DHWs as needed.
• Orchestrates onboarding of new DHWs (Optimization) and assists with onboarding of Acquisition communities.
•  Participate in the clinical review of new move-ins as needed and in support of the DHW.
• Maintains current knowledge of state regulations and monitor proposed changes to regulations
• Develops into valued and trusted member of the Divisional team offering clinical expertise and guidance to RDO, RDS and HRM
• Champion the company culture as all times.
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Provides supervision and guidance to community administrators and Director of Health and Wellness staff and others as assigned to assure delivery of consistently high-quality care to residents. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Current active nursing license required. Bachelor of Science or Master of Science in Nursing Preferred.
• Maintains knowledge of regulatory compliance in all states of responsibility.
• Experience in assisted living, home health or long-term care industries
• Ten (10) years’ nursing experience
• Licensed Nurse in good standing
• Five (5) year nursing management experience

Knowledge, Skills and Abilities:

• Language Ability:
  • Ability to communicate effectively speaking the primary language of the residents
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
• Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Cognitive Demands:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• Computer Skills:
  • Proficiency in computer skills, Microsoft Office and ability to learn new applications
• Competencies:
  • Must demonstrate an interest in working with a senior population
  • Interacts with guests, residents and staff in a courteous and friendly manner
  • Responds promptly to resident needs
  • Supports organization's goals and values
  • Balances team and individual responsibilities
  • Ability to handle multiple priorities
  • Ability to delegate assignments
  • Competent in organizational and time management skills
  • Demonstrates good judgment, problem solving and decision making skills
  • Ability to work flexible schedule

ENVIRONMENTAL ADAPTABILITY:

• Frequent travel is required
• Works primarily indoors in a climate controlled setting
• Team Members may be exposed to blood and/or body fluids with potential exposure to hazardous materials and infectious diseases
• Possible exposure to unpleasant odors
• Possible exposure to chemicals as identified in the SDS Manual

PHYSICAL REQUIREMENTS:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required travel, thus required to walk, stand and carry up to 50lbs on a regular basis. The Team Member is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds independently and up to 100 pounds with assistance of a second employee and/or mechanical devices. Must be able to push up to 350 lb. (wheelchair). Specific vision abilities required by this job include close vision and distance vision.

Coordinates support functions essential to community building operations. This position is responsible for increasing the effectiveness and progress of the community maintenance teams.

This is a remote position open to candidates located near a major airport, requiring 50%–75% travel. Standard business hours are 8:30 a.m. to 5:30 p.m.; however, work hours and availability may vary based on customer and project needs, with on-call support required as necessary. The annual salary range for this position is $125,000–$135,000, plus eligibility for a 10% annual bonus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Planning, reporting, goal setting, training and assistance with recruitment and selection of key positions
• Provide and monitor of Owner Supplied Vendors and Budgets
• Assist with Cap-ex Review on Existing Properties
• Monitor Capital Construction Progress Schedules
• Track Project Punch list
• Perform Capital Construction Site Visits
• Project coordination and controls
• Coordinate contractor activities
• Develop capital work scope
• Prepare internal and external reports pertaining to project status
• Analyze, manage, and mitigate risks
• Responsible for assisting governmental services during inspections. Must be aware of all required regulations and ensure the campus is compliant
• Trains Director of Facility Operations with TELS system and preventive maintenance program
• Reviews the maintenance of Community buildings to high standards of construction
• Assist with the development of the Capital Budget and annual maintenance budgets
• Oversees construction, remodeling and maintenance to all Community buildings.
• Aid with maintenance contracts, electrical systems, phone systems, fire panels, emergency response systems and disaster preparedness
• Develops vendor relationships and negotiates contracts for maintenance services when appropriate
• Assist with new community acquisitions including developing and implementing capital improvement plans
• Ensure that room turns meet the respective standards for each community.
• Manage multiple capital improvement projects at a time
• Communicate progress of capital work with site and Divisional personnel
• Assist with vendor negotiation and establish material and work standards

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• A Bachelor’s or technical degree in a related field is desirable
• A minimum of 10 years of experience in the management of facility operations preferred
• HVAC experience or training
• Working knowledge of machinery, tools, repair techniques, plumbing and related repair
• Experience with electrical systems, phone systems, fire panels, emergency response systems and disaster preparedness

Knowledge, Skills and Abilities:

• Language Ability:
  • Ability to effectively write routine reports and correspondence
  • Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
  • Ability to communicate clearly before groups of customers and employees
  • Ability to read, interpret, and understand all design discipline plans
• Computer Skills:
  • Strong computer skills including Microsoft Project and Microsoft Windows, Word, Excel, email and Internet
• Mathematical Skills:
  • Must have excellent mathematical skills including the ability to compute rate, ratio, and percent and to draw and interpret graphs. Able to analyze statistical data
• Cognitive Demands:
  • Proactive thinking to prevent problems and great problem solving skills
  • Sound judgement skills when making recommendations to management
  • Must be cognitive and able to work under pressure and meet deadlines
• Competencies:
  • The candidate must have a thorough knowledge of construction practices, procedures, design, and materials
  • Excellent negotiation skills for vendor contracts
  • Coordinate several diverse projects simultaneously
  • Ability to work independently
  • Above average organizational skills and the ability to prioritize work
  • Direct and coordinate professional construction management work
  • Maintain and establish positive vendor relationships
  • Ability to work under minimum supervision and demonstrate self-initiative
  • Must have working knowledge of entitlement and the construction bid processes
  • Must be detail-oriented
  • Must be results-driven and goal oriented
  • The ability to multi-task and complete assignments accurately and in a timely manner
  • Must be supportive of team-spirited environment

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member will be required to travel approximately 65% of the time and must be able to physically perform relative steps with the travel process. The Team member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

We are searching for candidates in Florida and around the Miami & Palm Beach area, but are open to candidates throughout the Northeast and East Coast.

Director of Corporate Communications, Primary Responsibilities:  

• Execute and manage day-to-day external communications initiatives aligned with the company’s corporate communications and PR strategy.
• Manage corporate social media channels, content calendars, publishing, monitoring, and brand presence across Management Companies where appropriate.
• Identify new digital and social communication opportunities to expand audience engagement and brand visibility.
• Conduct peer benchmarking and competitive analysis across senior living, healthcare, REITs, and adjacent industries.
• Monitor engagement analytics and provide recurring reporting and recommendations to leadership.
• Coordinate website content updates, including leadership announcements, operational updates, awards, press releases, branded programs, and community initiatives.
• Support company branding initiatives and ensure consistency across communications channels and materials.
• Coordinate production of videos, executive messaging, digital campaigns, photography, and branded collateral.
• Maintain communications assets, templates, approved messaging, and content libraries.

Internal Communications:

• Lead day-to-day internal communications across corporate departments and operational teams, including operational updates, announcements, employee communications, and corporate newsletters.
• Support communications tied to acquisitions, transitions, assimilations, launches, and operational initiatives.
• Serve as a communications partner for the Business Assimilation Team (BAT), supporting transition communications, stakeholder messaging, FAQs, and readiness materials.
• Support company initiatives, employee engagement campaigns, culture initiatives, awards, and recognition programs.
• Assist with executive communications, including talking points, scripts, presentations, FAQs, and employee messaging.
• Manage internal communications calendars, workflows, and company intranet content.
• Coordinate with departments to ensure timely dissemination of important organizational updates.
• Support employee communications during operational events, weather events, emergencies, and company-wide initiatives.

Crisis Communications & Reputation Management: 

• Draft holding statements, internal alerts, stakeholder messaging, FAQs, operational updates, and media response materials.
• Support crisis communications planning and rapid-response execution under the direction of senior communications leadership.
• Maintain crisis communications templates, distribution lists, escalation workflows, and response protocols.
• Monitor news, social media, and emerging issues that could impact company reputation or operations.
• Coordinate with Operations, Legal, HR, and leadership teams during active incidents or sensitive situations.

Media, Content & Reporting:

• Develop recurring executive summaries and media reports for leadership.
• Oversee daily media monitoring and track industry news, competitor activity, reputation issues, legislative developments, and emerging trends
• Track earned media, executive visibility, social engagement, digital performance, and communications KPIs.
• Develop and support communications materials including leadership communications, newsletters, social media content, website copy, talking points, FAQs, community updates, executive bios, corporate fact sheets, and crisis communications.
• Maintain editorial calendars and ensure messaging consistency, brand standards, proofreading, and quality control across communications.

Communications Operations & Leadership Support:

• Manage communications requests from corporate departments and operational teams.
• Develop communications workflows, approval processes, project tracking systems, standardized templates, and toolkits.
• Coordinate executive visibility opportunities, speaking logistics, award submissions, conference applications, and executive profiles.
• Support employee engagement, recognition, culture, company events, conferences, and internal campaigns.
• Analyze digital, SEO, AI-search, and content performance trends and provide recommendations to improve reach and engagement.
• Coordinate external vendors, including photographers, designers, videographers, printers, and freelance writers.
• Assist with communications vendor, subscription, platform, and budget tracking.

Qualifications:

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field.
• 7–10+ years of experience in corporate communications, public relations, healthcare communications, or a related field.
• Exceptional writing, editing, proofreading, and organizational skills.
• Strong experience managing corporate social media and digital communications platforms.
• Experience supporting executive and internal communications initiatives.
• Ability to manage multiple priorities and deadlines in a fast-paced, highly collaborative environment.
• Experience supporting crisis communications and reputation management preferred.
• Familiarity with healthcare, hospitality, senior living, REIT, or multi-site operating environments preferred.
• Experience with intranet platforms, CMS systems, social scheduling tools, and media monitoring platforms preferred.

We are hiring an Accounting Manager to own full-cycle accounting for a portfolio of senior living communities — independent living, assisted living, and memory care — and to lead a two-person offshore accounting team that supports the close. This is a working manager role, not a pure oversight seat. You will prepare and review, close the books and explain them, and build the review structure that lets your offshore team take on more over time. It suits a licensed CPA who came up in public accounting and is now one or two years into managing people — someone ready to own a portfolio end to end at an operating company where the numbers tie directly to buildings, residents, and owners.

Remote & Hybrid Work:

The position will start remote but then transition to onsite work in Dallas three days per week, working alongside the accounting and asset management teams with regular exposure to senior leadership.

This position requires approximately 10%–20% travel and typically follows a 9:00 a.m.–6:00 p.m. schedule, with additional hours required as needed during closing periods.

What You'll Do

Team Leadership & Offshore Management

• Directly manage two offshore accounting staff: set daily and monthly priorities, assign work, and hold the team to the close calendar.
• Serve as the primary liaison between US leadership and the offshore team — you are accountable for their output, not just their activity.
• Review offshore-prepared journal entries, reconciliations, schedules, and draft financials before anything reaches the Controller or ownership.
• Structure work around limited time-zone overlap: clear written handoffs, defined turnaround expectations, and a daily or near-daily sync during close.
• Build and maintain written SOPs, checklists, and close calendars so the process does not depend on any one person's memory.
• Train and develop the team on senior living accounting specifics — census, care-level revenue, resident A/R — and on judgment, not just mechanics.
• Conduct performance feedback, identify capability gaps, and recommend scope expansion or additional headcount as the portfolio grows.

Monthly Close & Financial Reporting

• Own the full month-end close for an assigned portfolio of communities: journal entries, accruals, reclasses, prepaid and deferred revenue schedules, and intercompany entries.
• Prepare and review accrual-basis financial statements — balance sheet, income statement, and cash flow — on a strict close calendar.
• Own monthly income statement variance analysis (actual vs. budget vs. prior period vs. forecast) and write the narratives explaining the drivers.
• Ensure all balance sheet accounts are reconciled monthly, including operating, security deposit, resident trust, and reserve accounts.
• Review bank reconciliations and confirm reconciling items are researched and cleared.

Revenue, Census & Resident Billing

• Ensure resident billing, rent rolls, census, and care-level revenue are accurate and complete before close.
• Reconcile census and occupancy data to revenue recognized; drive discrepancies to resolution with community and clinical teams.
• Account for community fees, move-in fees, and other deferred revenue in accordance with GAAP.
• Oversee ancillary and third-party revenue streams (care levels, ancillary services, and where applicable Medicaid, Medicare, VA, or long-term care insurance receipts).
• Monitor accounts receivable aging, bad debt reserves, and collections with the business office.

Cash, AP & Operations Support

Budgeting, Owner & Lender Reporting

• Partner with Operations on the annual operating and capital budget process, including building schedules and stress-testing assumptions.
• Own monthly and quarterly reporting packages for capital partners
• Calculate and record management fees, asset management fees, and intercompany allocations.

Audit, Compliance & Process

• Serve as a primary contact for external auditors and tax preparers; own PBC schedules, workpapers, and footnote support.
• Maintain documentation and internal controls over cash, revenue, and disbursements — including controls appropriate to a distributed, offshore-supported team.
• Identify and implement process improvements that shorten the close and improve reporting quality.

Required Qualifications

• Bachelor's degree in Accounting (Accounting major required; Finance or business degrees without an accounting concentration will not be considered).
• Active CPA license a plus.
• 2+ years of public accounting experience a plus — audit or assurance in a CPA firm, ideally with real estate  or senior living clients.
• 1–2 years of experience as an Accounting Manager or in an equivalent role with direct review and supervisory responsibility.
• 5+ years of total progressive accounting experience.
• Strong working knowledge of US GAAP and accrual accounting.
• Advanced Microsoft Excel — pivot tables, lookups, SUMIFS/index-match, large-data reconciliation, and building schedules from scratch without a template.
• Demonstrated ownership of a full month-end close and multi-entity general ledgers.
• Ability to work onsite in Dallas five days per week.

Preferred Qualifications

• 3–5 years of real estate accounting experience, ideally in senior living, multifamily, or healthcare real estate.
• Experience managing or working closely with an offshore, outsourced, or shared-services accounting team.
• Hands-on experience with Yardi Voyager or Yardi Senior Living; MRI, RealPage/OneSite, PointClickCare (PCC), Sage Intacct, or NetSuite also valued.
• Exposure to multi-entity or joint venture structures, consolidations, and equity waterfalls.
• Working knowledge of ASC 606 and ASC 842.
• Experience supporting a portfolio of 5+ properties or entities simultaneously.
• Experience with agency or HUD-financed seniors housing assets.
• Experience documenting processes or building SOPs from scratch.

Skills & Competencies

Technical

• Full-cycle property accounting and multi-entity general ledger management
• Financial statement preparation, review, and variance analysis
• Balance sheet and bank reconciliation review
• Budget development and forecasting support
• Fixed assets, capital expenditures, and reserve accounting
• Audit preparation and workpaper documentation
• Property management and accounting ERP systems

Leadership

• Reviews with a point of view — catches the error and explains why it happened
• Delegates real work rather than defaulting to doing it personally under deadline
• Communicates precisely in writing, which is how most offshore coordination actually happens
• Builds repeatable process instead of relying on heroics each close
• Gives direct, usable feedback across cultural and time-zone distance

Professional

• Deadline discipline — hits close dates without being chased
• Analytical judgment: finds the discrepancy, then explains what caused it
• Clear communication with non-accountants, including community leadership, owners, lenders, and vendors
• Self-directed problem solving; brings solutions, not just issues, to the Controller
• High attention to detail without losing sight of materiality
• Discretion with confidential resident, employee, and ownership information
• Comfort in a mission-driven environment where financial decisions affect residents' daily lives

The Senior Accountant, Payroll is responsible for the accounting, reconciliation, and financial reporting of all payroll activity across Discovery Senior Living's portfolio of approximately 450 senior living communities and 25,000+ team members in 40+ states. Reporting to the Shared Services Controller, this role ensures that payroll transactions are accurately recorded in the general ledger, payroll liabilities are properly reconciled, and that robust controls exist between the payroll processing function and the accounting close process. The Senior Accountant, Payroll works within Yardi 8 and Excel and partners closely with the Payroll Operations team and Human Resources.

Remote & Hybrid Work:

The position will start remote but then transition to onsite work in Dallas three days per week, working alongside the accounting and asset management teams with regular exposure to senior leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Payroll Accounting and General Ledger Recording

• Prepare and post bi-weekly and off-cycle payroll journal entries into Yardi 8 across all DSL entities and community management structures.
• Reconcile payroll clearing accounts, accrued wages, employer payroll tax liabilities, benefits payable, and related balance sheet accounts monthly.
• Maintain and reconcile payroll registers to general ledger accounts; investigate and resolve variances on a timely basis.
• Ensure accurate classification of payroll costs by department, community, cost center, and entity.

Month-End Close and Reporting

• Lead the payroll components of the monthly accounting close, including preparation of accrual for the final payroll period of each month.
• Prepare payroll cost analysis, headcount reconciliations, and labor trend reports for the Shared Services Controller and finance leadership.
• Support preparation of management reporting packages that include labor metrics, overtime analysis, and benefit cost summaries.
• Reconcile W-2 and payroll tax filings to general ledger accounts on a quarterly and annual basis.

Compliance and Controls

• Ensure payroll accounting entries are in compliance with GAAP and DSL accounting policies across a 40+ state operating environment.
• Maintain documentation of payroll accounting policies, procedures, and internal controls.
• Support internal and external audit processes by providing payroll reconciliations, journal entry support, and responding to auditor inquiries.
• Identify and escalate discrepancies or control weaknesses in the payroll-to-accounting interface.

Cross-Functional Partnership

• Serve as the primary Shared Services accounting liaison to the Payroll Operations and Human Resources teams.
• Partner with community-level accounting and operations teams to resolve payroll allocation and reclassification questions.
• Collaborate with the Director, Financial Systems on Yardi 8 payroll module configurations and integrations. Assist in the implementation of new payroll platforms, system integrations, or process changes 

SUPERVISORY RESPONSIBILITIES

This position is an individual contributor role with no direct reports. The Senior Accountant may provide functional guidance to junior accounting staff, community-level accounting personnel, or cross-functional teams as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor's degree in Accounting or a related field required.
• Minimum of 3+  years of progressive accounting experience; experience in payroll accounting, payroll reconciliation, or labor cost accounting in a high-volume, multi-entity environment strongly preferred.
• Experience in senior living, healthcare, or hospitality operations with a large hourly workforce preferred.
• Proficiency in Yardi 8 or a comparable property/operations accounting platform required; experience with Paychex preferred.
• Advanced Microsoft Excel skills, including reconciliation workpapers, pivot tables, and multi-entity data management.
• Must possess the maturity and professionalism that comes with access to corporate payroll and compensation data, maintaining strict confidentiality at all times.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work at a computer for extended periods of time.
• Frequently required to use hands, reach with hands and arms, and talk or hear.
• The Team Member must regularly lift and/or move up to 25 pounds.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer.

The Senior Accountant, Real Estate Taxes is responsible for managing all real estate tax obligations across Discovery Senior Living's growing portfolio of approximately 450 senior living communities in 40+ states. Reporting to the Shared Services Controller, this role ensures accurate accrual and payment of real estate taxes, supports appeal and exemption strategies, and maintains strong controls and documentation across a complex, multi-jurisdictional property portfolio. The role works closely with property management, ownership groups, and external tax consultants, with Yardi 8 and Excel as the primary platforms.

Remote & Hybrid Work:

The position will start remote but then transition to onsite work in Dallas three days per week, working alongside the accounting and asset management teams with regular exposure to senior leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Real Estate Tax Accrual and Payment Management

• Maintain the real estate tax calendar and accrual schedule for 450+ community properties across 40+ states, ensuring accurate and timely payments.
• Prepare and post monthly real estate tax accrual journal entries in Yardi 8 for all entities and properties.
• Reconcile real estate tax accruals to actual assessments and invoices; investigate and resolve variances.
• Process and track real estate tax payments, including installment schedules, and coordinate with Accounts Payable as applicable.

Assessment Review and Appeal Support

• Review real estate tax assessments for accuracy and reasonableness relative to portfolio valuations.
• Identify over-assessed properties and coordinate with external tax consultants and legal counsel to initiate appeal processes.
• Track appeal status, settlements, and refunds; record outcomes in Yardi 8 and reconcile to accruals.
• Monitor new acquisitions and dispositions to ensure real estate tax prorations and ongoing obligations are properly recorded.

Exemption and Incentive Management

• Research and maintain documentation of tax exemptions, abatements, and incentive programs applicable to DSL communities by state and municipality.
• Coordinate filings and renewals for applicable exemptions with community teams and external advisors. Maintain an exemption tracking register and ensure timely reminders for renewal deadlines

Reporting and Audit Support

• Prepare real estate tax schedules, accrual reconciliations, and trend analyses for the Shared Services Controller and finance leadership.
• Support annual audit preparation, including providing real estate tax workpapers and responding to auditor inquiries.
• Produce reporting from Yardi 8 and Excel for ownership, management fee structures, and CAM reconciliation purposes as applicable.

SUPERVISORY RESPONSIBILITIES

This position is an individual contributor role with no direct reports. The Senior Accountant may provide functional guidance to junior accounting staff, community-level accounting personnel, or cross-functional teams as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor's degree in Accounting, Finance, Real Estate, or a related field required.
• Minimum of 3-5 years of progressive accounting experience; experience in real estate tax accounting or property tax compliance strongly preferred.
• Experience working across multi-state, multi-entity property portfolios in senior living, healthcare, or commercial/multifamily real estate preferred.
• Proficiency in Yardi 8 or a comparable real estate accounting platform required.
• Advanced Microsoft Excel skills, including complex reconciliation models, pivot tables, and multi-year trend tracking.
• Familiarity with real estate tax appeal processes, exemption programs, and multi-jurisdictional compliance.

ENVIRONMENTAL ADAPTABILITY

• Works primarily indoors in a climate-controlled office setting.
• May participate in meetings across multiple locations and time zones.
• Occasional travel to community sites or regional offices may be required.
• Ability to work at a computer for extended periods of time.
• Frequently required to use hands, reach with hands and arms, and talk or hear.
• The Team Member must regularly lift and/or move up to 25 pounds.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer.

The Senior Accountant, Prepaid & Sales/Use Tax is responsible for managing prepaid expense accounting and all sales and use tax compliance obligations across Discovery Senior Living's portfolio of approximately 450 senior living communities operating in 40+ states. Reporting to the Shared Services Controller, this role ensures that prepaid assets are appropriately amortized, accurately reported, and that all sales and use tax filings, exemptions, and accruals are managed in compliance with applicable state and local tax regulations. This role operates primarily within Yardi 8 and Excel, and partners closely with Accounts Payable, Procurement, and external tax advisors.

Remote & Hybrid Work:

The position will start remote but then transition to onsite work in Dallas three days per week, working alongside the accounting and asset management teams with regular exposure to senior leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Prepaid Expense Accounting

• Maintain the prepaid expense subledger across all DSL entities and communities; reconcile to the general ledger in Yardi 8 monthly.
• Review and record new prepaid assets, including insurance, licenses, software subscriptions, service contracts, and rent deposits.
• Prepare and post monthly amortization entries for all prepaid categories; ensure amortization schedules are updated timely as new contracts are added or renewed.
• Reconcile prepaid balances at month-end and investigate variances between schedules and recorded balances.
• Monitor unusual or aged prepaid items and coordinate with department owners for reclassification or write-off as appropriate.

Sales and Use Tax Compliance

• Manage sales and use tax compliance obligations across 40+ states in which DSL operates, ensuring timely and accurate filings.
• Prepare, review, and coordinate monthly, quarterly, and annual sales and use tax returns and remittances to state and local taxing authorities.
• Maintain a comprehensive sales and use tax calendar to track filing deadlines, payment due dates, and exemption certificate renewals across all jurisdictions.
• Accrue and reconcile sales and use tax liabilities in Yardi 8, ensuring proper balance sheet treatment.

Exemption Certificate Management

• Maintain and organize sales tax exemption certificates for DSL communities and entities across applicable jurisdictions.
• Research state-specific exemptions applicable to senior living operations (e.g., food service, healthcare supplies, resident-related purchases) and coordinate with legal and tax advisors.
• Coordinate with the Accounts Payable and Procurement teams to ensure vendor exemption certificates are collected, current, and accurately applied to purchasing activity.

Audit Support and Compliance

• Support sales and use tax audits by preparing audit-ready workpapers, exemption documentation, and responding to state taxing authority inquiries.
• Monitor regulatory changes in applicable state and local sales and use tax laws and assess the impact on DSL operations.
• Maintain compliance documentation and internal controls in accordance with DSL accounting policy.

Reporting and Process Improvement

• Prepare prepaid and sales/use tax reconciliation schedules, accrual analyses, and trend reports for the Shared Services Controller.
• Develop and maintain efficient prepaid and tax tracking tools in Excel and Yardi 8 to support the scale of a growing portfolio.
• Identify opportunities to automate and streamline sales and use tax processes across DSL's multi-state operating environment.
• Partner with the Director, Financial Systems on Yardi 8 configurations and reporting capabilities relevant to prepaid and tax accounting.

SUPERVISORY RESPONSIBILITIES

This position is an individual contributor role with no direct reports. The Senior Accountant may provide functional guidance to junior accounting staff, community-level accounting personnel, or cross-functional teams as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor's degree in Accounting.
• Minimum of 3-5 years of progressive accounting experience; experience in prepaid accounting, sales and use tax compliance, or indirect tax in a multi-state, multi-entity environment strongly preferred.
• Experience in senior living, healthcare, hospitality, or real estate operations preferred.
• Proficiency in Yardi 8 or a comparable property/operations accounting platform required.
• Advanced Microsoft Excel skills, including amortization schedule modeling, pivot tables, and multi-jurisdiction compliance tracking.
• Familiarity with multi-state sales and use tax compliance, exemption certificate management, and indirect tax audit processes.

ENVIRONMENTAL ADAPTABILITY

• Works primarily indoors in a climate-controlled office setting.
• May participate in meetings across multiple locations and time zones.
• Occasional travel to community sites or regional offices may be required.
• Ability to work at a computer for extended periods of time.
• Frequently required to use hands, reach with hands and arms, and talk or hear. The Team Member must regularly lift and/or move up to 25 pounds

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer.

The Senior Accountant, Revenue is responsible for the accurate and timely recording, analysis, and reporting of revenue across Discovery Senior Living's portfolio of approximately 450 and growing communities spanning 40+ states. Reporting to the Shared Services Controller, this role serves as the primary subject matter expert for senior living revenue streams including resident fees, ancillary services, Medicaid, Medicare, and other payer sources. The Senior Accountant, Revenue partners closely with community business offices, regional operations teams, and financial systems to ensure revenue is recorded in accordance with GAAP and company policy within Yardi 8.

Remote & Hybrid Work:

The position will start remote but then transition to onsite work in Dallas three days per week, working alongside the accounting and asset management teams with regular exposure to senior leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Revenue Recognition and Recording

• Oversee and perform the accurate, timely recording of revenue for 450+ senior living communities across all DSL brands and management entities within Yardi 8.
• Prepare and post monthly revenue journal entries including resident fee income, ancillary charges, Medicare, Medicaid, private pay, and other payer sources.
• Review and reconcile the resident accounts receivable sub-ledger to the general ledger monthly.
• Ensure revenue recognition is applied in compliance with ASC 606 and company accounting policies.
• Investigate and resolve revenue variances and discrepancies in coordination with community business offices.

Month-End Close and Reporting

• Lead revenue components of the monthly close process, ensuring deadlines are met across a high-volume, multi-entity environment.
• Prepare and distribute revenue flux and trend analysis for review by the Shared Services Controller and finance leadership.
• Produce revenue reporting packages and schedules to support financial statement preparation and management reporting.
• Maintain and reconcile deferred revenue, rent receivable, and ancillary income accounts.

Payer and Contract Management Support

• Maintain rate schedules and payer contract data in Yardi 8 to ensure billing accuracy across communities.
• Collaborate with community business office teams to resolve billing discrepancies, collection issues, and census-to-revenue reconciliations.
• Support revenue audits and respond to inquiries from internal audit, external auditors, and ownership groups.

Systems and Process Improvement

• Leverage Yardi 8 reporting modules and Excel to develop efficient, scalable revenue reporting tools and reconciliation workpapers.
• Identify and recommend process improvements to strengthen controls, reduce manual effort, and support portfolio growth.
• Partner with the Director, Financial Systems on Yardi 8 enhancements relevant to revenue and billing modules.

SUPERVISORY RESPONSIBILITIES

This position is an individual contributor role with no direct reports. The Senior Accountant may provide functional guidance to junior accounting staff, community-level accounting personnel, or cross-functional teams as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor's degree in Accounting.
• Minimum of 3-5 years of progressive accounting experience, preferably in senior living, healthcare, hospitality, or multi-site real estate operations.
• Experience with revenue accounting, accounts receivable, or payer billing in a high-volume, multi-entity environment strongly preferred.
• Proficiency in Yardi 8 or comparable property/senior living accounting platform required.
• Advanced Microsoft Excel skills, including pivot tables, VLOOKUP/XLOOKUP, and financial modeling.
• Working knowledge of GAAP and ASC 606 revenue recognition standards.

ENVIRONMENTAL ADAPTABILITY

• Works primarily indoors in a climate-controlled office setting.
• May participate in meetings across multiple locations and time zones.
• Occasional travel to community sites or regional offices may be required.
• Ability to work at a computer for extended periods of time.
• Frequently required to use hands, reach with hands and arms, and talk or hear.
• The Team Member must regularly lift and/or move up to 25 pounds.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer.

The Division Director, Sales Optimization, will be the sales lead and provide subject matter expertise to the Business Optimization and Assimilation Team. The core functions of this role are execution of sales transition items for acquisitions, improving sales productivity, optimizing revenue and expansion of occupancy growth. The Director, Sales Optimization, is responsible for detailed analysis of metrics, creation and execution of sales tactics while adhering to the established sales system, development, and implementation of sales programs to maximize results. The Division Director, Sales Optimization, is responsible for improving the performance of the community sales teams through training, coaching and accountability measures. At times, is responsible for directly performing the sales processes if the situation warrants.

The Division Director, Sales Optimization, collaborates closely with home office and regional sales leadership, community Executive Directors, operations leaders, marketing resources and Discovery Senior Living support services on executing the highest priority tactics that will deliver expected financial and occupancy results. The Director uses influential leadership in partnering with the Executive Director at each community to maximize the productivity of the community sales team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Planning & Analysis

• Conducts root cause analysis to determine areas that need to be improved.
• Leverages analytical skills by using numbers to identify areas of performance inconsistency.
• Develops and executes tactics to address the root causes of underperformance.
• Presents professionally and in a concise, data-driven manner sales results to senior leadership and capital partners, upcoming sales strategies, and tactics on a monthly, quarterly basis.
• Manages projects to monitor progress and keep execution of tactics on track to hit established timelines and metrics.
• Creates worksheets that best reflect the key performance metrics for the purpose of presenting to key stakeholders.
• Uses critical thinking skills to create solutions to complex problems.
• Contributes sales expertise to the proforma process for new acquisitions and updated financials for existing communities.
• Completes monthly analysis of the Key Performance Indicator, Revenue Flash and Executive Financial Reviews reports and develops tactics to improve occupancy and revenue performance.

Sales

• Achieves sales move-ins, budgeted occupancy, and net revenue for each community within the given assigned scope.
• Completes sales transition checklist of activities to ensure a smooth integration into established regions.
• Displays understanding of the organization “value pricing” program and collaborates with DSL leadership to review and adjust pricing, as necessary.
• Demonstrates proficiency in all aspects of the CRM system to deliver proficient training to sales team members.
• Performs community site visits to assess the proper adherence to the sales system; uses the gathered information to train and coach the sales team members for continuous improvement.
• Positions each community in scope to correctly align it with the competition and market pricing.
• Assists sales teams with implementation of sales and marketing programs/strategies.
• Ensures that each Senior Lifestyle Coordinator is adhering to the sales system in accordance with the SL Coordinator handbook.

Leadership

• Coaches, trains, and creates accountability measures of the Director of Sales, and Coordinators for improved performance as necessary to achieve established goals.
• Practices influential leadership to rally support from multiple disciplines to effectively execute agreed upon tactics.
• Motivates the sales staff (DOS) through effective leadership and positive reinforcement to enhance our culture and improve employee retention.
• Interviews and screens DOS candidates to ensure those hired meet success criteria and standards for the role, as needed.
• Reviews Competitive Market Analysis to understand changes in the competitive landscape and marketplaces both prior to and after entry.
• Communicates to appropriate stakeholders (AVP of BOG, SVP Sales, ED, Regional Ops Leaders) information, updates, metrics, and results on a regular basis.
• Assures full, accurate and complete data integrity in daily, weekly, and monthly sales reporting.
• Other duties as assigned by Supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor’s degree in business administration, Public Relations/Communications, Marketing, or related field – MBA preferred.
• Seven years selling in a dynamic sales environment; minimum three years direct Business to Consumer selling experience.
• At least four years’ leadership experience in multi-community/regional sales role with supervisory experience.

Knowledge, Skills, and Abilities:

• Language Ability:
  • Effective communication skills both written and verbal including reports, business correspondence and procedure manuals.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Above average presentation skills to present sales results to senior leadership and capital partners
• Mathematical Skills:
  • Excellent mathematical skills including the ability to compute ratios, percentages and interpret graphs.
• Computer Skills:
  • Excellent computer skills including Microsoft Windows, Word, Excel and client tracking and design software.
• Cognitive Demands:
  • Practical critical thinking skills along with the ability to manage a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Competencies:
  • Effective sales, leadership, and presentation skills.
  • Turn around experience in retail, hospitality or senor living.
  • Exceptional verbal and written communication skills.
  • Ability to apply Root Cause Analysis to situations and problems.
  • Ability to create tactics to resolve issues and problems.
  • Technical skills with ability to adapt to innovative technologies.
  • Meticulous and excellent organizational and follow-through skills.
  • Must demonstrate an interest in working with a senior population.
  • Interacts with guests, residents, and staff in a courteous and friendly manner.
  • Supports organization's goals and values.
  • Balances team and individual responsibilities.
  • Provides leadership by exhibiting confidence in self and others; Inspires and motivates others to perform well.

ENVIRONMENTAL ADAPTABILITY

• Works primarily indoors in a climate-controlled setting
• Possible exposure to unpleasant odors
• Possible exposure to chemicals as identified in the MSDS Manual
• Continuous exposure to clients and/or family members who may be under stress.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to use hands to finger, handle, or feel and talk or hear. The Team Member is frequently required to sit and reach with hands and arms. The Team Member is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move up to ten pounds and occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

A minimum of 30% travel and at times, up to 80% travel to ensure the sales system is being followed to achieve established sales results.

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 395 communities and over 35,000 homes in nearly 40 states, and 25,000 dedicated employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks as the largest U.S. senior living operator.

1. Discovery Senior Living is hiring a Central Billing Supervisor to join our team in Dallas, TX. 
2. This is a full-time, in-person position scheduled from 8:00 AM to 5:00 PM. 4 days office / 1 day home

POSITION SUMMARY

This position will be responsible for coordination and management of the centralized billing system for Discovery Senior Living managed communities. Responsible for generating resident billing in a timely and accurate manner.   Supervises billing team members.  This position will be based in Dallas TX.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

• Establishes and implements policies, procedures and tracking systems for resident billing.
• Oversees the day-to-day functions of the billing department which consists of monitoring team members, accuracy of charge submission and processing.
• Review and update existing standards, policies and processes to create an environment of continuous improvement in order to promote more effective collection of the company’s accounts receivable.
• Develops and instituting a team quality assurance program including quantitative performance measurements, specifically, KPI’s.
• Prepares and submits reports to management upon request.
• Determines staff levels to meet work volume demands.
• Maintains, organizes and updates resident financial files, billing documents, reports, remittance statements and other pertinent data related to the billing and collection functions of the business office.
• Communicates and works in cooperation with Communities leaders, Regional Directors of Operations and Sales.
• Coordinate the billing implementation of new acquired communities.

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and recommending disciplining when necessary if set goals are not met.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor’s Degree in Finance or Accounting
• Five years’ experience preferred.

Knowledge, Skills and Abilities:

• Language Ability:
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Mathematical Skills:
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Computer Skills:
  • Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet. Ability to use accounting software
• Cognitive Demands:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Competencies:
  • Must demonstrate an interest in working with a senior population
  • Displays a courteous and friendly manner when interacting with guests, residents and staff
  • Supports organization's goals and values
  • Balances team and individual responsibilities
  • Responds promptly to community needs. Responds to requests for service and assistance
  • Must be detail oriented and complete tasks accurately

Environmental Adaptability

• Works primarily indoors in a climate-controlled setting

Physical Requirments

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 395 communities and over 35,000 homes in nearly 40 states, and 25,000 dedicated employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks as the largest U.S. senior living operator.

• Remote Position: Salary + an annual bonus of up to 20% based on performance
• Travel: approximately 10%-20% travel, and follows a typical schedule of 8:00 AM-5:00 PM EST with availability needed outside of regular business hours, including evenings and weekends. Candidates located in the Eastern, Central, or Mountain time zones are preferred.

POSITION SUMMARY

The Assistant Vice President (AVP) of Marketing is a senior leader responsible for supporting occupancy and NOI growth across various management company portfolios (national, regional, or provincial) through strategic oversight of lead generation and marketing performance. Serving as a trusted advisor to Management Company (ManCo) Marketing teams, this role evaluates campaign effectiveness, identifies opportunities for optimization, provides strategic guidance to maximize marketing ROI, and supports NOI growth.

The AVP of Marketing monitors key performance metrics, diagnoses performance gaps, and collaborates with cross-functional partners to enhance lead quality, improve conversion rates, and strengthen overall market competitiveness. This leader ensures marketing initiatives are effectively executed within ManCo organizations and aligned to enterprise and departmental objectives, delivering measurable growth and continuous performance improvement.

Reporting directly to the SVP of Strategic Marketing, this leader brings a strong blend of strategic insight, expertise across digital and traditional marketing channels, local-market sensibility, financial acumen, and collaborative leadership. They oversee strategic marketing performance across the assigned management company(s) to drive lead generation efforts through indirect partnership and influence, in partnership with ManCo marketing leaders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

Leadership

• Partner with Marketing leadership on current-year oversight of key initiatives supporting community-level lead generation performance, ensuring alignment, consistency, and operational efficiency across ManCo processes
• Oversee the effective implementation of high-impact strategies within ManCo teams to improve lead generation outcomes, enhance lead quality, and accelerate conversion across communities
• Function as the trusted advisor on marketing efforts across various management company portfolios, ensuring strategies align with occupancy growth goals and NOI goals
• Mentor and support ManCo marketing team members in developing and executing effective marketing strategies that drive community-level impact, providing guidance, coaching, and strategic oversight to strengthen local marketing efforts within their management companies
• Assist in onboarding and training marketing team members, sharing best practices and ensuring a consistent approach to program execution

Strategy & Tactics

• Collaborate with Discovery Senior Living (DSL) Marketing leadership on high-level strategic initiatives to strengthen community lead generation and conversion efforts across the national management company (ManCo) portfolio
• Develop deep expertise in the markets DSL serves, understanding the competitive landscape, sales objections, differentiators, new opportunities, and challenges, translating these insights into innovative, integrated marketing campaign strategies
• Offer strategic oversight and expertise for annual marketing plans, interpreting competitive intelligence and market research to develop insight-led strategies that inform lead generation priorities, decisions, and goals
• Stay informed on market trends, competitor activity, and emerging opportunities to refine lead generation strategies and maintain a competitive edge
• Maintain in-depth knowledge of proprietary DSL programs to leverage in market-facing campaigns
• Maintain a deep understanding of market-level dynamics, including competitive landscapes and audience behaviors, to inform strategy and performance decisions
• Maintain DSL brand standards across all marketing activities, ensuring consistency and alignment with brands
• Drive a culture of testing, experimentation, and continuous learning to foster innovation and measurable improvement

Performance

• Monitor, analyze, and report on lead generation performance trends to inform strategy and enable data-driven decision-making at the enterprise level
• Collaborate cross-functionally to identify performance gaps and implement solutions that improve funnel efficiency and overall marketing ROI
• Support investor relations by providing marketing strategy insights, data analysis, reporting, performance call presentations, and ad hoc requests
• Partner with ManCo Marketing leader on budget development, monthly financial oversight, and strategic allocation of resources for optimal marketing impact

Partnership & Collaboration

• Partner with leadership and ManCo Marketing Leaders to develop and execute high-impact strategies that elevate lead generation, improve lead quality, and accelerate conversion across communities
• Partner with In and out of house agencies and ManCo Marketing teams to conceptualize and launch robust campaigns that drive brand awareness, high-quality leads, and measurable occupancy growth as needed
• Work closely with sales and operations SME leadership to align marketing strategies to support sales efforts and occupancy goals, ensuring cohesive cross-functional collaboration
• Review performance results on a regular basis and provide direction and guidance for best outcomes
• Connect with Business Optimization and Assimilation Marketing and Sales leaders to ensure smooth transitions into the established management structure and optimal performance enhancements
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• Bachelor’s degree in marketing, or other related area of specialty with ten or more years of proven paid media, digital strategy, or related fields
• Preferred senior living, healthcare, real estate, or agency experience
• Experience in a lead generation environment
• Minimum eight years analysis and reporting experience—able to translate data into actionable insights
• Deep understanding of integrated marketing channels across both digital and traditional platforms, including paid media (search, display, video, social, native, affiliate), email, direct mail, events, sponsorships, and other performance-driven tactics
• Ability to track, analyze and report on spend by channel and ROI data
• Experience working in or supporting multi-location businesses (senior living, hospitality, healthcare, or similar industries is a plus).
• Meticulous attention to detail and a relentless commitment to accuracy and consistency
• Excellent communication skills with the ability to present to teams
• Experience with budget management
• Knowledge of using Customer Relationship Management software
• Ability to thrive in a high-pressure environment
• Innovative spirit, receptive to change and substantial organizational growth
• Intense work ethic with dedication to teamwork
• Exceptional time management and project ownership, consistently delivering against deadlines in a fast-paced, detail-intensive environment
• Multitasking skills for handling multiple projects, cross-divisionally
• Critical thinking skills for identifying and addressing concerns
• Ability to build relationships and articulate ideas well
• Excellent grammar, editing and copywriting skills
• Capacity to train and mentor other team members

Knowledge, Skills, and Abilities:

Language Skills: Above average communication skills.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commission’s proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities: Ability to articulate data and present to senior teams and investment partners; Ability to track, analyze and report data on ROI including Cost Per Leads, Cost Per Move-In, Cost Per Channel; Excellent writing, grammar, editing, and copywriting skills required. Ability to thrive and multi-task in a fast-paced, high-pressure environment.

ENVIROMENTAL AVAILABILITY

Works primarily indoors in a climate-controlled setting.

PHYSICAL REQURIEMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear for extended periods of time. The employee frequently is required to use hands or fingers to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk for extended periods of time. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 395 communities and over 35,000 homes in nearly 40 states, and 25,000 dedicated employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks as the largest U.S. senior living operator.

• Join our home office team in Dallas, TX. 
• This is a full-time, hybrid position scheduled from 8:00 AM to 5:00 PM, with approximately 10%–20% travel required.

Position Summary

We are seeking a detail-oriented and highly organized Accounts Payable, Senior Specialist to join our Accounts Payable team based in Dallas TX. This position is responsible for performing accounting and administrative tasks related to the accurate and timely processing of accounts payable transactions.

The ideal candidate will have strong accounts payable experience, excellent attention to detail, and the ability to effectively manage multiple priorities and deadlines. Experience within the property management or multi-site/portfolio environment and familiarity with Yardi or similar ERP/accounting systems are highly preferred.

Key Responsibilities

• Review and verify invoices for accuracy, proper documentation, approvals, and compliance with company policies and procedures.
• Process vendor payments accurately and within established deadlines.
• Maintain complete and accurate records of accounts payable transactions.
• Reconcile vendor statements and research and resolve discrepancies in a timely manner.
• Research and respond to vendor or community inquiries professionally and promptly.
• Assist with month-end and year-end closing activities.
• Maintain organized electronic and physical filing systems and supporting documentation.
• Provide administrative and operational support to the Accounts Payable department.
• Assist with internal and external audit requests by providing documentation and supporting schedules as needed.
• Participate in special projects and other ad hoc assignments as requested.
• Collaborate with internal departments and vendors to resolve invoices, payments, and account-related issues.

Qualifications & Preferred Skills

• Associate degree in Accounting, Finance, Business Administration, or a related field preferred.
• 3+ years of accounts payable experience in a large organization, with demonstrated experience managing high-volume invoice processing and payment activities.
• Property management or multi-site/portfolio industry experience preferred.
• Proficiency with accounting software and ERP systems.
• Previous experience with Yardi or a similar property management system is strongly preferred.
• Strong analytical, research, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail with a commitment to accuracy.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to work independently while also contributing effectively as part of a team.

Working Conditions

• Full-time position.
• Office and hybrid work environment.
• Occasional overtime may be required during month-end and year-end closing periods.

What We’re Looking For

We’re looking for someone who combines accuracy, accountability, organization, and excellent customer service. The successful candidate will be comfortable researching discrepancies, communicating with vendors and internal teams, managing deadlines, and helping ensure accounts payable operations run efficiently.

If you are an experienced AP professional who takes pride in accuracy, organization, and getting things done on time, we encourage you to apply.

Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 350communities and over 35,000 homes in nearly 40 states, and 19,000 dedicate employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks among the 2 largest U.S. senior living operators.

POSITION SUMMARY: 

The Legal Assistant supports the General Counsel and Legal Department at Discovery Senior Living (DSL) in a broad range of legal, corporate, regulatory, and administrative matters. The Legal Assistant assists with the preparation and coordination of legal documents and correspondence; supports resident discharge and eviction matters; coordinates Fair Market Value (FMV) documentation and related processes; assists with Residency Agreement updates; maintains corporate records and compliance filings; coordinates document execution; and assists with due diligence and other Legal Department projects. The position works closely with members of the Legal Department, community and operational teams, outside counsel, vendors, and other internal and external stakeholders to help ensure legal matters are handled efficiently and accurately.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Coordinates the discharge/eviction process for all communities, including drafting discharge letters, engaging and working with local eviction counsel, and coordinating spreadsheets for tracking discharges and evictions.
• Coordinates with vendors to obtain necessary fair market value documentation for leases; tracks and oversees FMV-related invoicing.
• Coordinates document signing, including obtaining signatures and notary services.
• Assists with due diligence requests and compiling necessary documentation.
• Manages entity annual reports and similar renewals while maintaining corporate compliance records.
• Answers and fields incoming calls in a professional manner.
• Assists with general corporate matters and archiving corporate documents.
• Provides general project support and administrative assistance as needed.
• Establishes and maintains relationships, credibility, and trust with clients, stakeholders, legal team members, and other colleagues.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, TRAINING, AND EXPERIENCE:

• Five or more years of related legal assistant/legal secretary experience, preferably with an emphasis in corporate law and regulations, healthcare, and/or senior care.
• Four-year college degree.

Knowledge, Skills and Abilities:

• Language Ability:
  • Ability to communicate effectively in writing and verbally.
  • Ability to read, analyze, and interpret legal documents.
  • Ability to effectively present information to top management and/or boards of directors.
• Cognitive Demands:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills:
  • Ability to use Microsoft Windows.
  • Must be proficient in Excel.
  • Ability to use email and the Internet.
• Competencies:
  • Ability to work under minimum supervision and demonstrate self-initiative and willingness to learn.
  • Must be detail-oriented.
  • Must be results-driven and goal-oriented.
  • Must be capable of working under pressure and meeting deadlines.
  • Ability to multi-task and complete assignments accurately and timely, often with changing priorities and short notice.
  • Strong interpersonal skills to establish and maintain effective relationships with team members, superiors, and business contacts in a professional, timely, and courteous manner.
  • Effective analytical, problem-solving, and conflict-resolution skills.

ENVIRONMENTAL ADAPTABILITY

• Works primarily indoors in a climate-controlled setting.
• Occasional travel of less than 5%.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

At Arvum Senior Living, we proudly serve seniors through Assisted Living and Memory Care communities across eight states throughout the Gulf Coast and Midwest regions. Guided by our Pillars of Excellence, Arvum creates purpose-driven communities where residents receive compassionate care and Team Members experience meaningful careers, strong culture, and opportunities for continued growth.

As part of one of the largest senior living organizations in the country, Arvum communities have earned Great Place to Work® certifications from 2022–2026. We are committed to investing in our people through leadership development, training, and career advancement opportunities that empower our Team Members to thrive personally and professionally.

As Regional Director of Operations, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Location: Commutable to the Des Moines, IA region – Remote with extensive travel

Your Role:

As the Regional Director of Operations, you will support, lead, and direct multiple communities to achieve operational and financial success. You’ll be responsible for ensuring resident satisfaction, delivering high-quality care and services, and driving occupancy and revenue growth across your region.

Position Highlights:

Status: Full Time

Schedule: Extensive travel (Des Moines, IA)

Rate of Pay: $135K-145k base + 20% annual performance bonus target

Travel: Extensive regional travel required

What You’ll Do

• Lead operations by directing and coordinating activities in alignment with Seaton Senior Living’s goals, objectives, and policies
• Communicate a clear, resident-focused vision across communities
• Review annual resident satisfaction surveys and implement programs to increase satisfaction
• Manage and hold Executive Directors accountable for achieving community-specific and organizational goals
• Partner with Executive Directors to develop strategies that meet NOI expectations
• Maximize occupancy to achieve or exceed budgeted revenue goals
• Develop and execute occupancy growth plans
• Review monthly financial statements; collaborate with Executive Directors to address deficiencies
• Maintain awareness of competition and industry trends
• Maintain a strong presence in the communities, spending the majority of your time onsite

Supervisory Responsibilities

• Oversee recruitment, hiring, employee relations, and separations of community leaders in accordance with policy
• Provide oversight and accountability for Executive Directors to ensure operational efficiency and financial success
• Delegate authority, responsibility, and accountability appropriately across leadership teams
• Lead the regional team in alignment with Seaton’s mission and values
• Foster teamwork, accountability, and proactive problem-solving
• Promote leadership development, best-practice sharing, and collaboration across communities

Qualifications

• Bachelor’s degree in a related field preferred
• Minimum of five years’ senior living leadership experience, including combined Sales and Operations responsibilities
• Excellent written and verbal communication skills, including strong presentation abilities
• Ability to analyze financial reports, performance metrics, and data to guide decisions
• Proficiency with Microsoft Office (Word, Excel, Windows) and ability to adapt to technology platforms
• Strong leadership and team-building skills; able to inspire and hold others accountable
• Demonstrated judgment, problem-solving, and decision-making skills, with the ability to balance multiple priorities in fast-paced settings
• Positive client service attitude with a commitment to resident satisfaction and organizational values

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2027!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Benefits You’ll Enjoy

For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP). 

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

We are hiring an Accounting Manager to own full-cycle accounting for a portfolio of senior living communities — independent living, assisted living, and memory care — and to lead a two-person offshore accounting team that supports the close. This is a working manager role, not a pure oversight seat. You will prepare and review, close the books and explain them, and build the review structure that lets your offshore team take on more over time. It suits a licensed CPA who came up in public accounting and is now one or two years into managing people — someone ready to own a portfolio end to end at an operating company where the numbers tie directly to buildings, residents, and owners.

Remote & Hybrid Work:

The position will start remote but then transition to onsite work in Dallas three days per week, working alongside the accounting and asset management teams with regular exposure to senior leadership.

This position requires approximately 10%–20% travel and typically follows a 9:00 a.m.–6:00 p.m. schedule, with additional hours required as needed during closing periods.

What You'll Do

Team Leadership & Offshore Management

• Directly manage two offshore accounting staff: set daily and monthly priorities, assign work, and hold the team to the close calendar.
• Serve as the primary liaison between US leadership and the offshore team — you are accountable for their output, not just their activity.
• Review offshore-prepared journal entries, reconciliations, schedules, and draft financials before anything reaches the Controller or ownership.
• Structure work around limited time-zone overlap: clear written handoffs, defined turnaround expectations, and a daily or near-daily sync during close.
• Build and maintain written SOPs, checklists, and close calendars so the process does not depend on any one person's memory.
• Train and develop the team on senior living accounting specifics — census, care-level revenue, resident A/R — and on judgment, not just mechanics.
• Conduct performance feedback, identify capability gaps, and recommend scope expansion or additional headcount as the portfolio grows.

Monthly Close & Financial Reporting

• Own the full month-end close for an assigned portfolio of communities: journal entries, accruals, reclasses, prepaid and deferred revenue schedules, and intercompany entries.
• Prepare and review accrual-basis financial statements — balance sheet, income statement, and cash flow — on a strict close calendar.
• Own monthly income statement variance analysis (actual vs. budget vs. prior period vs. forecast) and write the narratives explaining the drivers.
• Ensure all balance sheet accounts are reconciled monthly, including operating, security deposit, resident trust, and reserve accounts.
• Review bank reconciliations and confirm reconciling items are researched and cleared.

Revenue, Census & Resident Billing

• Ensure resident billing, rent rolls, census, and care-level revenue are accurate and complete before close.
• Reconcile census and occupancy data to revenue recognized; drive discrepancies to resolution with community and clinical teams.
• Account for community fees, move-in fees, and other deferred revenue in accordance with GAAP.
• Oversee ancillary and third-party revenue streams (care levels, ancillary services, and where applicable Medicaid, Medicare, VA, or long-term care insurance receipts).
• Monitor accounts receivable aging, bad debt reserves, and collections with the business office.

Cash, AP & Operations Support

Budgeting, Owner & Lender Reporting

• Partner with Operations on the annual operating and capital budget process, including building schedules and stress-testing assumptions.
• Own monthly and quarterly reporting packages for capital partners
• Calculate and record management fees, asset management fees, and intercompany allocations.

Audit, Compliance & Process

• Serve as a primary contact for external auditors and tax preparers; own PBC schedules, workpapers, and footnote support.
• Maintain documentation and internal controls over cash, revenue, and disbursements — including controls appropriate to a distributed, offshore-supported team.
• Identify and implement process improvements that shorten the close and improve reporting quality.

Required Qualifications

• Bachelor's degree in Accounting (Accounting major required; Finance or business degrees without an accounting concentration will not be considered).
• Active CPA license a plus.
• 2+ years of public accounting experience a plus — audit or assurance in a CPA firm, ideally with real estate  or senior living clients.
• 1–2 years of experience as an Accounting Manager or in an equivalent role with direct review and supervisory responsibility.
• 5+ years of total progressive accounting experience.
• Strong working knowledge of US GAAP and accrual accounting.
• Advanced Microsoft Excel — pivot tables, lookups, SUMIFS/index-match, large-data reconciliation, and building schedules from scratch without a template.
• Demonstrated ownership of a full month-end close and multi-entity general ledgers.
• Ability to work onsite in Dallas five days per week.

Preferred Qualifications

• 3–5 years of real estate accounting experience, ideally in senior living, multifamily, or healthcare real estate.
• Experience managing or working closely with an offshore, outsourced, or shared-services accounting team.
• Hands-on experience with Yardi Voyager or Yardi Senior Living; MRI, RealPage/OneSite, PointClickCare (PCC), Sage Intacct, or NetSuite also valued.
• Exposure to multi-entity or joint venture structures, consolidations, and equity waterfalls.
• Working knowledge of ASC 606 and ASC 842.
• Experience supporting a portfolio of 5+ properties or entities simultaneously.
• Experience with agency or HUD-financed seniors housing assets.
• Experience documenting processes or building SOPs from scratch.

Skills & Competencies

Technical

• Full-cycle property accounting and multi-entity general ledger management
• Financial statement preparation, review, and variance analysis
• Balance sheet and bank reconciliation review
• Budget development and forecasting support
• Fixed assets, capital expenditures, and reserve accounting
• Audit preparation and workpaper documentation
• Property management and accounting ERP systems

Leadership

• Reviews with a point of view — catches the error and explains why it happened
• Delegates real work rather than defaulting to doing it personally under deadline
• Communicates precisely in writing, which is how most offshore coordination actually happens
• Builds repeatable process instead of relying on heroics each close
• Gives direct, usable feedback across cultural and time-zone distance

Professional

• Deadline discipline — hits close dates without being chased
• Analytical judgment: finds the discrepancy, then explains what caused it
• Clear communication with non-accountants, including community leadership, owners, lenders, and vendors
• Self-directed problem solving; brings solutions, not just issues, to the Controller
• High attention to detail without losing sight of materiality
• Discretion with confidential resident, employee, and ownership information
• Comfort in a mission-driven environment where financial decisions affect residents' daily lives